# Q&A Panel (All AMER speakers)

14 Nov, 2025

Written By [SWOOP Analytics](/content/blog?author=610cc8e57af95d7e86304625/index.html)

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## Panel Q&A | Viva Engage Festival 2025 | AMER - YouTube

[Panel Q&A | Viva Engage Festival 2025 | AMER](https://www.youtube.com/watch?v=JadYaZHgr2c)  
SWOOP Analytics357 subscribers

### Questions, answers, and takeaways

**AMER Panel Q&A — Key Points (fast read)**

### Should contingent/contract workers be allowed on Viva Engage?
- **Siemens Energy:** Yes — if they’re in the Microsoft tenant (.ext users).
- **Eli Lilly:** No — content can be sensitive; Engage is internal-only.
- **Nuveen:** Yes — contractors are part of the community.

**Takeaway:** It depends on risk, access and culture. If contractors are in your Azure environment and covered by policy, many organisations include them. If content is highly sensitive, keep Engage “family only.”

### Freedom of speech vs moderation — do you delete posts?
- **Nuveen:** Post deletions are extremely rare. Prefer muting certain threads over removing posts.
- **Siemens Energy:** Use “call-in, not call-out.” DM first, clarify intent, de-escalate privately.
- **General:** Treat Viva Engage like a town hall: your name + face = accountability.

**Takeaway:** You don’t need to delete posts often. Use good moderation, private clarification and policy boundaries instead of heavy-handed removal.

### “Seen by” numbers feel squishy — does it matter?
- **Eli Lilly:** “Seen” is easy to inflate. Focus on responses, clarity, and problem-solving.
- **Nuveen:** Track “Seen by” as a percentage of your audience and build a baseline.
- **General:** Pair “Seen by” with reach + engagement to understand actual impact.

**Takeaway:** Don’t chase big numbers — chase useful interactions. “Seen by” is only meaningful when paired with replies, reactions and reach.

### Who can post in All Company?
- **Nuveen:** All Company = open. Business communities = restricted.
- **Siemens Energy:** All Company (“Team Purple”) = restricted for critical news. Siemens Energy News = open.
- **Eli Lilly:** All Company & Team Lilly = open to post, but announcements are restricted.

**Takeaway:** Choose whether All Company is your front page (restricted) or your town square (open). If restricted, give people another open space to express themselves.

### Announcements & information overload — how do you control it?
- **Siemens Energy:** Research-based personas + strict editorial calendar + hard caps.
- **Nuveen:** Limit announcements to key leaders; coach teams to batch news.
- **General:** Over-announcing = chaos. Scheduling = sanity.

**Takeaway:** Run your comms like air-traffic control. Cap announcements, batch updates, and coordinate across channels to reduce noise.

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## Meet the speaker:

**Dan Mulcahey** Nuveen  
[LinkedIn](https://www.linkedin.com/in/danmulcahey/)

**Carla Guest** Siemens Energy  
[LinkedIn](https://www.linkedin.com/in/carla-guest-abc/)

**Ray Gonzales** Eli Lilly and Company  
[LinkedIn](https://www.linkedin.com/in/ray-gonzales-43889110/)